Common Questions 


When will my Medaka Fish and Accessories Arrive?

We will send you an email when your order is about to ship out. This email will include your tracking number and general information. Your package will ship early in the week (Monday - Wednesday) to ensure the fish don't stay in a facility over the weekend. We guarantee a healthy delivery so if any problems occur, please contact us.


Can you ship outside the US?

Unfortunately, we cannot ship outside of the United States at this time due to shipping restrictions. 


How is shipping charged?

We charge shipping by weight. We understand that the shipping charges can look more expensive than other online stores that sell non live products. We subsidize shipping costs to help ship Medaka fish nationwide. Learn more on our How We Ship Page.


What happens if my order arrives damaged?

All of our animals and plants come with a Live Arrival Guarantee. Please contact us if you receive DOAs, and we will replace them free of charge!


Do you offer refunds or returns?

Yes, we do offer refunds and returns under specific circumstances. If you encounter any issues with your order, such as damaged items, please reach out to us within a reasonable timeframe to discuss potential refunds or returns. We are committed to ensuring your satisfaction with every purchase.


How do I care for my Medaka Fish?

Proper care is crucial for the well-being of your Medaka fish. To ensure they thrive in their new environment, please explore our care page section covering topics such as feeding, water conditions, and tank setup.


Can I track my order?

Absolutely! Once your order is shipped, you will receive an email containing your tracking number. You can use this number to monitor the status and location of your shipment in real-time.


What if I have more questions or need assistance?

We are here to help! If you have any additional questions, concerns, or require further assistance, please feel free to reach out to our dedicated customer support team. You can contact us through our website or email, and we will respond promptly to address your needs.

At MedakaFarm.com, your satisfaction and the well-being of your Medaka fish are our top priorities. We are committed to providing you with quality products and exceptional service. Thank you for choosing us for your Medaka fish needs!


Is there a minimum order requirement for Medaka fish?

No, there is no minimum order requirement for Medaka fish on our website. Whether you're looking to adopt a single fish or multiple, you are welcome to place an order according to your preferences and needs.


What is the lifespan of Medaka fish, and how can I ensure their longevity?

Medaka fish have an average lifespan of 2 to 3 years, although with proper care, they can live longer. To ensure the longevity of your Medaka fish, it's essential to maintain a clean and stable aquatic environment, provide a balanced diet, and follow our care guidelines. Regular monitoring of water quality and health checks can also contribute to their well-being.


Can I order Medaka fish in bulk for educational purposes or events?

Yes, we do accommodate bulk orders for educational institutions, events, and other special purposes. If you are interested in placing a large order, please reach out to our dedicated customer support team. We can provide you with more information on pricing, shipping, and any special considerations for your specific requirements.


Are Medaka fish suitable for beginners in fishkeeping?

Yes, Medaka fish are generally considered suitable for beginners in the world of fishkeeping. They are hardy, relatively low-maintenance, and can adapt to a variety of water conditions. However, it's essential to familiarize yourself with their care requirements, including tank setup, water quality, and feeding, to ensure a positive experience. Our website provides valuable resources and care guides to assist beginners in providing the best possible care for their Medaka fish.